Wednesday, January 20, 2010

Users vs developers : not in my universe!

Today I went to Wellington to have lunch with Bob Birchall, CEO of Calyx, and Chris Cormack from Catalyst IT. Through a serendipitous crossing of paths we were joined by Simon Blake from Citylink; Rachel Hamilton-Williams, CEO of Katipo Communications; Mason James, CEO of KohaAloha and Brenda Chawner from Victoria University.

Thats 1 user, 1 Academic / FOSS commentator, a network engineer and 4 Koha vendors. Driving back home again I got to thinking about this group in relation to the discussion on the Koha list about users vs developers.

Owen Leonard has written very eloquently about this and I have used below big chunks of his email to the Koha list made in response to a comment made that Koha "users" and "developers" are at opposite ends of a pole.

Owen:
"I'm a Koha user. And in using Koha I saw that I could make Koha better, and in time became a Koha developer. There is no Koha developer out there who is developing Koha features just because they think it would be cool to do. Koha developers are doing their work because they *see* a need, in an actual user or an actual library. Or developers are getting paid by libraries to develop the features the libraries need."
He goes on to list the occasions when users and developers are in opposition:
  • "When a company decides to develop a feature that they think will help sell a product, even though the feature doesn't meet any actual need,
  • When a company throttles or cripples a feature in a product because they want to charge extra for a particular feature."

Now I have been around Koha for a decade now and I agree with Owen that no self-respecting Koha developer or Koha support company is doing that kind of stuff.

The LibLime experience has hurt the Koha community in the States. I get the distinct feeling from reading various blogs and help requests on the Koha list that LibLime clients have been having a hard time of it, hence their very valid wish to gain more of a 'users' voice than they have had in the past. I suspect this applies more specifically to Liblime clients than Koha users in general though. It is also a real risk when Libraries abdicate responsibilty for their own systems by handing it over to a vendor: a traditional client-vendor relationship.

Brenda mentioned today that her research is indicating that contributing to FOSS projects has a direct correlation to satisfaction levels. This is a critical point and one which I raised in the presentation Chris and I made at LIANZA 2009.

As librarians we are comfortable with a traditional client-vendor relationship. But the times are a changin folks and as librarians we have to change to. We need to be taking back control of our industry tools; Dewey and Ranganathan were both librarians and the originators of Evergreen and Koha were librarians too.

We have to learn new ways of working if we are going to maximise the value of Koha to our organisations:
  • think about what you WANT not what we are given,
  • learn basic system admin skills and take responsibility for your own Koha 'settings' to customize it for how YOU want it to operate,
  • become comfortable with irc as a networking and community meeting tool,
  • become skilled at identifying, describing and reporting bugs, and then testing the fixes,
  • think 'what if' and log enhancement suggestions,
  • and then join the discussion to ensure the developers understand what you want and how you want it to work, and work out how to make it fit into the main development trunk,
  • fund a developer to 'do' if if you aren't a programmer yourself,
  • learn to ask for help and give help to others,
  • share your thinking and decision making processes, tips and tricks and inhouse resources like staff training tutorials or videos,
  • become adept at collaborative working on wikis,
  • fund work for the 'greater good' not holding it selfishly to yourself,
  • and co-fund significant developments with other organisations to share the cost so we all benefit.
I'll leave the last word to Owen:
"Let's get together as users and/or developers and figure out how we can get some stuff done. Let's put together a structure by which Koha users can spec out new features and get them funded, collectively. Let's put together a structure by which Koha users can communicate with their vendors without fear of exclusion or reprisal. Let's not talk about a users group breaking down some barrier that isn't really there; let's talk about strengthening and leveraging the connection that we already have!"

2 comments:

deek said...

Jo - very nicely put. As an System Admin/Librarian all of what you have posted I am trying to do. I encourage others to as well, but for some having a company host it takes all that IT concern off your shoulders as well. That by definition takes away some of the librarians access - unless they do development.

People as they look at Open Source need to realize this ISN'T just a cost saving - they need to think more along the lines of I can get it to do what I want and put the money toward that. I think that is where lots of people coming into OpenSource in Libraries are confused.

KUDOS is just getting started in the US and we are open to suggestions on how to establish ourselves to help each other. It was a starting point and at least people are talking!

Again thanks Jo!
David

smoreland said...

As daunting as it is to truly join the community, it's so worth it! Thank you for your voice of reason.